Fair, transparent refunds & cancellations

Last updated June 2026

A subscription service with a generous free plan. We want every paying customer to feel they’re getting good value — here’s exactly how money back works.

The plans

Free — £0 / forever

Costs nothing and requires no card details. There is nothing to refund on the free plan — use it as long as you like, with no obligation to upgrade.

Pro — £9.99 / month

Billed monthly through Stripe. No contract, no minimum term — cancel any time. Pro features stay active until the end of the billing period, then you revert to free. Your data is never deleted.

When we offer a full refund

Charged after cancelling — you cancelled and were still charged, and the cancellation should already have taken effect.

Charged twice — you were billed twice for the same period due to a technical error on our side.

Upgraded by mistake — you upgraded by accident and contact us within 48 hours, without having used any Pro features.

Service significantly unavailable — SparkyLog was significantly unavailable for an extended period during a billing cycle you paid for.

When we don’t offer a refund

✕ You used Pro features during the period and then cancelled. Cancel any time, but the current month isn’t refunded.

✕ You forgot to cancel and were charged for a renewal. Cancel before your next billing date if you no longer need Pro.

✕ You’re unhappy with a feature that works as described. We welcome feedback and take it seriously, but this isn’t grounds for a refund.

⌛ No partial refunds for unused time. Cancel on day 5 of a 30-day cycle and you keep Pro access for the remaining 25 days — no money back for the unused portion.

How to request a refund

Email admin@sparkylog.app with the subject line “Refund request.” Include your account email and a brief explanation of what happened.

~3 days

We aim to respond to every request within 3 working days

5–10 days

For the refund to appear via Stripe, once approved

How to cancel your subscription

Open SparkyLog and go to Settings → Subscription
Tap the link to manage your subscription through Stripe — or email us and we’ll cancel it for you

Cancellation takes effect at the end of your current billing period. You won’t be charged again after cancelling. Your data and job records are never deleted — see our Privacy Policy for how your data is handled.

Questions about refunds or cancellations?

admin@sparkylog.app

Changes to this policy: we may update it from time to time and will update the “last updated” date at the top. This policy is written to be fair and transparent but is not a substitute for professional legal advice. See our full Terms of Service for the complete billing terms. © 2026 SparkyLog.

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